Privacy Policy

Last updated: 2026-08-15

1. Who we are

Parking Royal is an airport parking, valet, and chauffeur service near Geneva Airport, on the French side. This policy explains how we handle your personal data.

The data controller is ROYAL MOBILITY GROUP, 75 RUE DE L'EUROPE 01210 VERSONNEX, registration number 103559944.

For any question about your data, contact us at contact@parking-royal.com.

2. The data we collect

We collect only what we need to take and manage your booking:

• Identity: your first and last name.
• Contact: your email address and phone number.
• Account: your password, stored encrypted, or your Google sign-in identifier if you use Google.
• Booking: your dates, chosen options such as parking type, valet, and chauffeur, and your reservation number.
• Vehicle: license plate, make, model, and height.
• Travel: flight number, airport, and arrival or departure times.
• Payment: payment status and limited transaction details. Your full card details are handled directly by our payment providers, not by us.
• Technical: your IP address, browser information, and verification records, used for security.

3. Why we use it, and our legal basis

• To provide your booking and our parking, valet, and chauffeur services. Basis: performance of our contract with you.
• To verify your email and phone, and to protect against fraud and abuse. Basis: our legitimate interest in keeping the service secure.
• To send you service messages, such as your confirmation. Basis: performance of our contract.
• To meet our accounting and tax duties. Basis: legal obligation.
• If you choose to receive marketing, to send it. Basis: your consent, which you can withdraw at any time.

4. Who we share it with

We do not sell your data. We share it only with trusted providers who help us run the service:

• Stripe and PayPal, to process payments.
• Twilio, to send your verification code by SMS or voice.
• Cloudflare, whose Turnstile tool checks that requests come from a real person and not a bot.
• Amazon Web Services and MongoDB, to host the site and store data securely.
• Google, if you sign in with your Google account.
• Our email provider, to send service emails.

Each provider acts on our instructions and only for the purposes above.

5. International transfers

Some of these providers process data outside the European Union and Switzerland, including in the United States. When they do, the transfer is protected by appropriate safeguards, such as the European Commission's Standard Contractual Clauses or the EU-US Data Privacy Framework.

6. How long we keep it

• Booking and account data: while your account is active, and as long as the law requires afterward. Accounting records such as invoices are kept for up to ten years, as required in France.
• Verification records, such as email and phone codes: a short time only, then deleted automatically.
• Security logs: a limited period, then deleted.

7. Your rights

Under the GDPR, and under Swiss law for our Swiss customers, you have the right to:

• access the data we hold about you,
• correct it if it is wrong,
• ask us to delete it,
• restrict or object to certain uses,
• receive your data in a portable form,
• withdraw your consent at any time, where we rely on consent.

To use any of these rights, contact us at contact@parking-royal.com. We will respond within the legal time limit.

8. Complaints

If you believe we have mishandled your data, you may contact a data protection authority.

In France: the CNIL, at www.cnil.fr.

In Switzerland: the Federal Data Protection and Information Commissioner, the FDPIC, at www.edoeb.admin.ch.

If you live in another EU country, you may also contact your national authority.

9. Cookies and similar technologies

We use only what the site needs to work and stay secure:

• An essential cookie to keep you signed in during your session.
• Cloudflare Turnstile, which uses technical signals such as your IP address and browser data to tell humans from bots.

We do not use advertising cookies, and we do not track you across other websites.

10. SMS messages

We do not share your mobile number. Your mobile number is used only to contact you about your own reservation. We do not sell it, rent it, or share it with third parties for marketing. It is passed to our messaging provider, Twilio, for the sole purpose of delivering the messages described here.

How often we send messages. We do not run a marketing list. You receive a small number of messages tied to a reservation you have made: a reminder before your drop-off, a reminder before your return, and occasional service messages about that booking. If you have no active reservation, you receive nothing.

Message and data rates may apply. Your mobile operator may charge you for receiving text messages, depending on your plan.

Stopping messages. Reply STOP to any message to stop receiving them. Reply HELP for assistance. You can also contact us at contact@parking-royal.com.

11. Security

We protect your data with encryption in transit, encrypted passwords, restricted access, and scanning of uploaded files. No system is perfectly secure, but we take reasonable steps to keep your data safe.

12. Children

Our service is for adults. We do not knowingly collect data from children under 16.

13. Changes to this policy

We may update this policy. The latest version is always on this page, with its date at the top.

14. Contact

For any question about your data, contact ROYAL MOBILITY GROUP at contact@parking-royal.com.