You can delete your Parking Royal account yourself, at any time, from the app or the website. This page explains how, what is deleted, and what the law requires us to keep.
From your account, in the app or on the website
Sign in, open My account, then select Delete your account at the bottom of the page. Type the word DELETE to confirm.
Deletion is immediate and permanent. There is nothing to send us and nobody has to approve your request.
If you booked without creating an account
A booking made as a guest is not attached to any account, so there is no account to delete.
Your contact details, your vehicle and your flight are held on the booking itself, which is an accounting record. French law requires us to keep it for ten years (French Commercial Code, article L123-22), so we cannot delete it before then. It is no longer used to contact you or for any commercial purpose.
For any question about your data, write to us at contact@parking-royal.com.
What is deleted
- your account and password
- the name and email address held on that account
- the link to your Google account, if you signed in with Google
- the link between your account and your past bookings
What is kept, and why
Invoices for your bookings are kept for ten years, as French law requires (French Commercial Code, article L123-22). They carry the name, email address and telephone number given when booking, along with the vehicle and flight details: those are part of the accounting record.
They are no longer used to contact you or for any commercial purpose. They serve that legal obligation and nothing else.
If you had turned on notifications on your phone, they are attached to your bookings rather than to your account and continue. You can turn them off at any time in your phone's settings.
Contact us
Royal Mobility Group
131 Imp. du Mandement, 01280 Prévessin-Moëns, France
contact@parking-royal.com